The ADE practices regarding Common Logon passwords have recently changed. The Initial Steps section below describes what the user may expect upon first entry to Common Logon since the revised processes were established. The next sections address different approaches to resetting passwords depending on the specific user's situation.
Note: The steps described in this document assume that someone at the local education agency (LEA) is using the LEA Core Data application accessible through Common Logon. The senior official of the LEA (superintendent or charter contract signer) or their designated representative is authorized to use LEA Core Data.
If your LEA has not yet started using LEA Core Data, the ADE Support Center can still assist you in the event that you have lost or forgotten your password. The Support Center can be contacted at 1-866-577-9636 or 602-542-7378. Their email address is ADESupport@ade.az.gov.
Upon initial use of the system since the revised practices were established, the user (whose account has already been activated) is presented with a screen that lists a password reminder question and may also require a password change. Once the user has completed this process, he/she may continue to the common logon menu.
All new and reset users login to Common Logon using the temporary password assigned to them by the LEA senior official(s) or a user designated by the senior official(s). They must then read and agree to the Acceptable Use Policy to continue further. Then, the user is asked to change his/her password and submit the secret security word. The password must be at least seven characters and is case sensitive. The system will not allow the new password to be “Password”, to be the same as the most recent password, or to begin with the Username. The user then types the new password twice and presses the Continue button. (NOTE: When choosing a permanent password, do not use a password identical to your Username. Avoid using passwords of easily obtainable information (e.g., birth date, social security number, telephone number, spouse’s name).
When a user loses his/her password and does have access to the ADE Web, then he/she clicks on the “Lost Password” link located on the main Common Logon page. The screen then asks for the Username.
If the user knows the Username, it is entered. Then the screen asks for a security word as set up in the Initial Steps section described above. If the user responds correctly within three attempts, the account is reset to a "reset" status. The user is then logged in automatically. A screen then prompts the user to change his/her password. (NOTE: When choosing a permanent password, do not use a password identical to your Username. Avoid using passwords of easily obtainable information (e.g., birth date, social security number, telephone number, spouse’s name). If this process fails in three attempts, the user’s account is disabled.
If the user does not know the Username, he/she refers to the LEA Senior Official(s) who then handles this as a new Logon request.
When a user loses his/her password and does NOT have access to the ADE Web, then he/she contacts the ADE Support Center at 1-866-577-9636 and requests to reset the password. A Support Center representative queries the user for the previously designated security word described in the Initial Steps section above.
If the user responds
with the correct security word, the
If the user does not respond with the correct security word, he/she must then refer to the LEA Senior Official(s) who then handles this as a new Logon request.
In case the user has lost or forgotten his/her password, this additional feature enables the user to reset the password. Users may access this feature by clicking on the link "Lost Password" which appears on the main Common Logon page. All active and new users must provide the secret security word. A screen with password reminder questions displays if the user does not provide the security word. In order to confirm user identity, the user is required to provide the answer which ADE keeps as a secret security word.