Remote Users

This category of Common Logon users includes internal ADE users who are working for ADE but not at the main ADE building or nearby offices. They may be working at offices in Tucson or Flagstaff, as well as outlying Phoenix offices for Student Services, Adult Education, etc. This user may be a permanent ADE employee, a temporary employee, or consultant working on a specific project.

 

Initial Service

New employees are given their UserName and single-use password by their supervisor, at the time they begin work. The supervisor obtains both from the ADE Support Center through secure e-mail. Upon first use of the password, the employee will be required to (a) acknowledge their understanding of, and agreement to the terms of, the ADE Acceptable Use Policy; (b) enter a permanent password; and (c) enter a secret security word that can be used at a later time to confirm their identity.  

(NOTE: When choosing a permanent password, do not use a password identical to your UserName. Avoid using passwords of easily obtainable information (e.g., birth date, social security number, telephone number, spouseís name).

Password Resets

When ADE users lose or forget their password, the following ways are available to regain access to the Common Logon system:

1. The user may access the ADE web site, go to the Common Logon page and click on the ďLost PasswordĒ link. The user will then be asked for both UserName and secret security word. Then, upon successful reply, be given a single-use password. Upon first use of the password, the user will be required to (a) acknowledge agreement to the terms of the ADE Acceptable Use Policy; and (b) enter a permanent password. If this attempt is unsuccessful, the user may regain access in one of the following ways:

2. The user may go to the ADE Support Center and request a new single-use password, showing proper photographic identification where necessary, such as employee badge or driverís license.

3. The userís supervisor may go to the ADE Support Center and request a new single-use password for the employee.

4. The userís supervisor may request a new single-use password for the employee using secure e-mail (from the supervisorís e-mail account in the ADE system).

Upon first use of the password, the employee will be required to (a) acknowledge their agreement to the terms of the ADE Acceptable Use Policy; and (b) enter a permanent password.

 

Accessing Applications

Once preliminary steps are taken, links to applications to the user has been designated permission  will appear once login information is entered in the Common Logon page. After accessing applications, refer to the specific Help file or User Manual for application-specific information.

 

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